The Neofashion Guarantee of Authenticity
First and foremost, we certify that all watches sold by us are 100% authentic and original. Each and every watch is inspected by our experts prior to listing on our site, therefore guaranteed to be as described to the best of our knowledge. Nothing is more important to us than a clear and transparent transaction as your complete satisfaction is our number one priority. We will do everything possible to ensure your 100% satisfaction.
12-Months Warranty
We stand behind each and every item we sell, therefore all watches are guaranteed by a 12-months mechanical warranty from the date of purchase that we believe to be the most comprehensive in the industry. In the case of any mechanical issue, watches will be serviced under our warranty program. We do not cover external/internal damage due to water/moisture, physical damage or excessive wear and tear due to misuse.
Returns
Each watch is covered by a no-questions-asked fourteen day inspection period. If for any reason, you are not completely satisfied with your purchase, you can return it back to us for an exchange or a full refund ( minus shipping ) within 14 days from the date of purchase. To be eligible for a return, the watch must remain unused and in the same condition and packaging which it left NeofashionStore. For return request, please email info@neofashionstore.com and we will provide return instructions. All return shipping and insurance charges are the buyer's responsibility.
Shipping
All domestic orders over $500 are shipped free via FedEx 2nd day with full insurance value and signature confirmation. For all international orders, by law, we must declare the full value of the item for customs. Therefore, items might be subject to import duties upon arrival in the destination country. Any importation fees or taxes are the responsibility of the customer.
